CareBestie Wins Silver in the 2026 HHCN Product of the Year Awards for Patient Engagement Technology

CareBestie has been named a Silver winner in the inaugural Home Health Care News (HHCN) Product of the Year (POY) Awards, in the Patient Engagement, Experience & Communication Technology category.

Selected through voting by HHCN subscribers, the award recognizes CareBestie's approach to helping home health agencies stay connected with patients, identify emerging concerns, and support care teams between visits.

The HHCN POY Awards recognize products and technologies making a meaningful difference in home health and home care, from patient experience and clinical quality to operational efficiency.

Recognizing a Better Way to Stay Connected With Patients

Patients don't stop needing support when the visit ends. But care teams can't be everywhere at once.

That reality is what CareBestie was built to address.

At the center of the platform is Michael, an AI-powered voice companion that maintains ongoing conversations with patients and caregivers throughout their care journey.

Michael proactively checks in with patients, answers questions, identifies clinical and operational concerns, and escalates issues to the appropriate agency teams.

Unlike traditional automated calling systems, Michael maintains memory of previous interactions, allowing conversations to build on what patients have already shared.

The goal is straightforward: help agencies understand what's happening between visits and act on important information without adding to clinicians' administrative workload.

Industry Recognition for Patient Engagement

The inaugural HHCN Product of the Year Awards recognize innovative solutions designed to improve care delivery and operational effectiveness across home-based care.

Winners were selected by HHCN subscribers, giving home health and home care professionals a direct voice in recognizing the technologies they value.

CareBestie received Silver in the Patient Engagement, Experience & Communication Technology category, alongside Gold winner Nevvon and Bronze winner Zingage.

The recognition comes at an important time for CareBestie, following the publication of new industry research examining more than 20,000 AI-supported patient calls across five home health agencies.

The research explores patient acceptance of conversational AI, engagement patterns, and the clinical and operational information that can emerge when agencies maintain regular contact with patients.

Among its findings, approximately one in three connected conversations surfaced an actionable alert, reinforcing the importance of listening to patients beyond scheduled visits.

Explore the full research report.

Built With Home Health Agencies, for Home Health Agencies

CareBestie's approach is grounded in the everyday realities of home health operations.

From welcome calls and post-discharge follow-up to patient satisfaction and after-hours support, Michael helps agencies maintain consistent communication while keeping clinical teams informed when their attention is needed.

The platform is designed to complement existing agency workflows, not replace the relationships between patients and their care teams.

This recognition reflects the work of the CareBestie team and the agencies that have helped shape the product through real-world implementation and feedback.

We thank our customers and partners for their trust, and the HHCN community for recognizing the value of more continuous, responsive patient engagement.

Read the official announcement: HHCN Announces the Winners of the Inaugural Product of the Year Awards

Explore CareBestie: Learn how Michael supports patient engagement