After-hours call coverage for home health agencies
After-hours call coverage for home health agencies
CareRelay by CareBestie answers routine patient calls overnight, captures structured notes, and routes urgent issues to the right staff member.
Live in 24 hours
No complex setup
No EMR integration required.
The Reality After 5pm
The strain after hours
The strain after hours
After-hours calls create an operational dilemma for home health agencies. Teams often have to choose between staffing overnight, relying on voicemail, or waking clinicians for routine questions - yet most patient calls still need a response.
After hours creates a difficult operational trade-off for home health agencies.
Teams are forced to choose between staffing overnight coverage, relying on voicemail, or risking missed patient needs.
Staff overnight
Expensive to maintain full coverage for routine questions.
Staff overnight
Expensive to maintain full coverage for routine questions.
Voicemail backlog
Patients leave messages that pile up by morning.
Voicemail backlog
Patients leave messages that pile up by morning.
Clinician interruptions
On-call staff are pulled into non-urgent issues overnight.
Clinician interruptions
On-call staff are pulled into non-urgent issues overnight.
The Data
Most after-hours calls aren't urgent
Most after-hours calls aren't urgent
Most after-hours calls aren't urgent
Across thousands of patient conversations, the majority of after-hours calls
are routine - but still require attention.
Across thousands of patient conversations, the majority of after-hours calls
are routine - but still require attention.
Visit logistics
“Is my nurse coming tomorrow?”
Scheduling coordination
“Can we move my visit to Friday?”
Supplies
“When will my supplies arrive?”
Non-directive symptom signal
“I feel more tired today”
Visit logistics
“Is my nurse coming tomorrow?”
Scheduling coordination
“Can we move my visit to Friday?”
Supplies
“When will my supplies arrive?”
Non-directive symptom signal
“I feel more tired today”
Visit logistics
“Is my nurse coming tomorrow?”
Scheduling coordination
“Can we move my visit to Friday?”
Supplies
“When will my supplies arrive?”
Non-directive symptom signal
“I feel more tired today”
process
How it works
How it works
How it works
Patient calls the agency
Experience blazing speeds with our optimized infrastructure. Deploy in seconds, scale instantly.
Bank-grade encryption and compliance. Your data is protected with military-level security protocols.
CareBestie answers immediately
Intelligent automation that learns from your workflow. Let AI handle the repetitive tasks.
Escalate when needed
Patient calls the agency
Experience blazing speeds with our optimized infrastructure. Deploy in seconds, scale instantly.
Bank-grade encryption and compliance. Your data is protected with military-level security protocols.
CareBestie answers immediately
Intelligent automation that learns from your workflow. Let AI handle the repetitive tasks.
Escalate when needed
Patient calls the agency
Experience blazing speeds with our optimized infrastructure. Deploy in seconds, scale instantly.
Bank-grade encryption and compliance. Your data is protected with military-level security protocols.
CareBestie answers immediately
Intelligent automation that learns from your workflow. Let AI handle the repetitive tasks.
Escalate when needed
example
Real patient interaction example
Real patient interaction example
Real patient interaction example
Start CareRelay coverage
Results
Operational impact
The strain after hours
Staff overnight
Expensive to maintain full coverage for routine questions.
Staff overnight
Expensive to maintain full coverage for routine questions.
Voicemail backlog
Patients leave messages that pile up by morning.
Voicemail backlog
Patients leave messages that pile up by morning.
Clinician interruptions
On-call staff are pulled into non-urgent issues overnight.
Clinician interruptions
On-call staff are pulled into non-urgent issues overnight.
pricing
Simple CareRelay by CareBestie coverage
Simple CareRelay by CareBestie coverage
Simple CareRelay by CareBestie coverage
Most agencies start with an CareRelay program and expand from there.
Pricing typically depends on patient census only, call volume, and escalation rules.
Most agencies start with an CareRelay program and expand from there.
Pricing typically depends on patient census only, call volume, and escalation rules.
CareRelay Coverage
$2PMPM
per member per month
Handles routine overnight calls
Routes urgent calls to on-call staff
No EMR integration required
CareRelay Coverage
$2PMPM
per member per month
Handles routine overnight calls
Routes urgent calls to on-call staff
No EMR integration required
Start after-hours coverage
platform
Built to grow with your workflows
Built to grow with your workflows
Built to grow with your workflows
Many agencies start with continuous call coverage and later expand
to broader patient communication programs.
Many agencies start with continuous call coverage and later expand
to broader patient communication programs.
Many agencies start with continuous call coverage and later expand
to broader patient communication programs.
CareRelay by CareBestie coverage
Welcome calls after referral
post-discharge follow-up
patient satisfaction
post-discharge follow-up
patient satisfaction
Frequently asked questions
Frequently asked questions
Frequently asked questions
Do patients know they are speaking with an automated system?
What types of calls can CareRelay by CareBestie supports?
How are urgent situations identified?
Does this replace our on-call nurse?
How quickly can we go live?
What happens if the system makes a mistake?
Can we customize how calls are handled?
Is this only for after-hours?
Is pricing based on call volume?
