Location: McLean, Virginia
Census: 100 clients

The Turning Point

When Juan Tuason, owner of Paragon Home Care, looked at his next phase of growth, he saw both opportunity and risk.

“We were ready to open a second branch. But with every new patient came more scheduling, more calls, more stress. Hiring more full time staff felt risky. It could slow us down before revenue caught up.”

Paragon had tried outsourcing calls to a third party call center, but the experience was a black box. They were paying a monthly fee without real visibility into quality. Worse, Juan worried poor interactions could mean lost prospects and dissatisfied families. It was clear they needed a smarter, more transparent way to grow without losing their personal touch.

The Discovery

When Juan first heard about CareBestie, he was skeptical.

“We care for people. I didn’t want automation to take that away.”

But when he saw CareBestie’s AI in action, trained on the phrasing of his own team, he realized it wasn’t about replacing people. It was about protecting their time. Caregivers and clients heard the same professionalism they were used to, and Juan saw a path to scale without compromise.

The Results

Within weeks, Paragon routed all incoming after-hour calls through a CareBestie number — no IT resources, no new software, just better flow.

• Replaced their outsourced call center

• Cut call costs by over 50%

• Improved call quality and consistency

• Scaled daily operations without new hires

“The difference was immediate. Calls sounded professional and personal, and we gained a lot more confidence in our after-hour operations.”

What’s Next

Now, Paragon is integrating CareBestie into their EMR so every call insight flows directly into clients records.

“CareBestie gives us the ability to scale with confidence. We grow without over‑hiring, cut costs significantly, and improve the quality of every caregiver, client and prospect interaction.”
— Juan Tuason, Owner, Paragon Home‑Care