CareBestie Expands Voice Based Patient Engagement Infrastructure Across Home Health and Hospice

CareBestie is expanding its voice based patient engagement infrastructure across home health and hospice organizations in the United States, currently supporting more than 55,000 average daily census patients through enterprise agency partners including Elara Caring and Pinnacle Home Care.

The company recently completed a $4.4 million Seed round to support continued expansion. The round was led by TLV Partners with participation from strategic operators and healthcare leaders.

CareBestie provides a continuous, agency branded, voice based patient engagement infrastructure purpose built for post acute and long term care. Operating between visits through familiar phone calls in the patient’s preferred language, the infrastructure engages patients proactively, captures timely insights into physical and mental wellbeing, and escalates to human teams only when follow up is required.

Today, home health agencies are using CareBestie at scale across multiple operational workflows. These include proactive outbound calls between visits to surface patient dissatisfaction and changes in health status, inbound call handling during business hours and after hours to reduce unnecessary clinical intervention, and post discharge check ins following the end of a home health episode to identify and qualify potential future admissions. Agencies report that this engagement layer can absorb up to 70 percent of interactions that do not require human follow up, allowing teams to focus clinical time where it is most needed.

The infrastructure is designed to fit into existing agency workflows and escalation pathways, creating a new layer of visibility across the entire census while increasing patient touchpoints without adding headcount.

Senior home health industry leader Bud Langham, former EVP at Enhabit, joined CareBestie prior to the funding, citing the need for greater visibility and operational clarity across home based care.

“With reimbursement pressure increasing, agencies need new ways to understand what is happening with patients at home continuously and in real time,” said Langham. “CareBestie removes the blind spots agencies face today. It increases patient touchpoints and creates clarity around when and where human intervention is actually needed.”

Early agency partners report that the infrastructure is already changing how teams operate at scale.

“CareBestie ramped quickly and worked the way it was supposed to from day one,” said Sean Spellberg, CEO of Pinnacle Home Care. “Speed and technical execution mattered, but the real value was the operational clarity it created across our organization. For the first time, we had a consistent, always-on patient touchpoint that showed us what was really happening across our census.”

Spellberg added, “This is not about replacing teams. It is about adding a new layer of patient engagement that helps agencies understand when and where human intervention is actually needed. That fundamentally changes how you deploy staff at scale.”

As demand for home based care continues to outpace the availability of caregivers, CareBestie is positioning its infrastructure as a foundational layer for continuous patient engagement across care settings.

CareBestie was founded by serial entrepreneur Daniel Haven, previously the founder of ProctorExam which was acquired by Turnitin, together with David Ilievsky, former VP of R&D at RapidAPI and Navina AI. The company was built in close collaboration with home health and hospice operators to align with real world workflows, staffing constraints, and compliance requirements.

With the new funding, CareBestie plans to expand its footprint across the U.S. and reach more than 250,000 patients in 2026, while continuing to deepen partnerships with enterprise home health, hospice, and home care organizations.

About CareBestie

CareBestie provides voice based patient engagement infrastructure for post acute and long term care organizations. Through familiar, agency branded phone calls, CareBestie helps agencies maintain continuous connection with patients between visits, surface early signals that matter, and escalate to human teams only when needed. The infrastructure is designed to support operational decision making and enable care delivery at scale with minimal additional workload for clinical teams.